Professional Warranty Information
Shaws commercial fireclay products carry a 10 (ten) year warranty against staining and fading, and 1 (one) year for manufacturing defects.
Shaws will replace without charge any sink supplied by them after 1st January 2017 that in their reasonable opinion is defective, with an equivalent replacement.. This warranty only applies to sinks used in commercial applications and which have been installed in accordance with any installation instructions specified by Shaws or their distributor. This warranty ceases to be effective if the sink is moved from the original location that it was installed in to a new or separate location. The warranty only applies to commercial use provided that the relevant sink has been used and cleaned in accordance with any procedures specified by Shaws or their distributor at the time of buying and has not been damaged due to misuse or negligence by the buyer. In the event that there is a need to make a claim under this warranty, the owner should contact their original point of purchase for further information.
Replacement provided under this warranty excludes transportation and any labour costs for removal or re-installation. This warranty does not extend to any indirect or consequential losses caused by the defect of the product. In no event shall the liability of Shaws exceed the purchase price of the product paid by the distributor to Shaws. In the event of a claim Shaws’ distributor has the right to inspect the sink and you will permit their employees or representatives access to do this on reasonable notice.
The working parts and valves of our 'Shaws by Perrin & Rowe' Taps are guaranteed for two years from date of purchase, and our basket wastes/plumbing accessories are guaranteed for one year. All our taps and wastes have been designed in accordance with UK Water Regulations, handmade to with WRAS or equivalent standards and should be installed in-line with WRAS regulations and local water bye-laws. Decorative surfaces and O-rings are guaranteed for one year providing proper care and maintenance procedures provided by Shaws have been followed and no abrasive or chemical agents have been used.
For the avoidance of doubt, Shaws is not liable if the product is:
- Damaged in transit• Not properly installed
- Modified in any way• Damaged as a result of the actions of the customer
- Subject to improper maintenance or care
Shaws fireclay sinks are hand-made and every sink is unique. The following items are considered part of the character of a hand-made traditional product.
- There is a normal manufacturing tolerance on all dimensions of +-2%
- Variation in straightness of sides• Variation in hand-applied glaze finishes
- Shaws sinks are designed to have flat bottoms, therefore slow drainage can be expected
This warranty does not affect your statutory rights and does not limit our liability in a case of death or personal injury arising from a defective product. Shaws standard terms and conditions apply.