Privacy Policy

Shaws of Darwen are committed to protecting and respecting your privacy. This privacy policy explains how and why we collect personal data and how we will use it.

For the purposes of the Data Protection Act 1998 and any subsequent amendments, Shaws of Darwen is the "data controller". Our registered company address is: Waterside, Darwen, Lancashire, BB3 3NX. Registered in England No. 09386571.

If you have any questions regarding this privacy policy or the personal information please contact us at our registered address, or email us at:

When do we collect your personal information?

We collect your personal information when you buy products from us. This is only so that we can complete your order. We won’t use your personal information for marketing purposes unless you request it.

We would like to send you details about Shaws, including new products, offers & promotions but we will only do so when you tell us that you would like to receive this information. You can let us know that you would like to receive this information on our website.

What personal information do you give us?

When placing an order you will normally provide us with your: name, address (payment address and delivery address), phone number, financial information such as your credit/debit card details or other payment information. We will store this securely together with the order details and any other information you decide to share with us.

When subscribing to our newsletter or signing up to other marketing you will normally provide us with your: name, email address and country of residence. We may ask further questions about your preferences so that we can provide more relevant information to you. We will store this securely with any other information you decide to share with us.

What personal information do we give to third parties?

We will never sell or disclose your personal information to a third party for the use of the information for other purposes than described in this policy.

We may give your personal information to our trusted service partners to fulfill orders, brochure requests or other customer requirements. For instance, for the purposes of processing payment, delivery, finance, marketing or other services.

To prevent fraud or other criminal activity and to make sure your information is accurate, we may pass on the information we have about you to organisations specialising in the prevention of fraud and crime. We are sometimes obligated to disclose the information we have about customers to law enforcement agencies where an allegation has been made of suspected criminal activity

What we do we use your personal information for?

1. Processing orders and delivery

To process your order we must ensure that the personal and financial information you provide is accurate. For this, we use payment systems of trusted third parties to ensure that your payment is safe and that your details are not being used fraudulently. We may also use credit agencies to perform this task for us.

To ensure that the products you buy from us are delivered to the correct address. We may share with our trusted delivery partners your name, address for delivery and any delivery preferences you have outlined to us such as the time of day you wish to receive a delivery.

We may store and process the information you provide for a period of time to ensure that any allegation of fraudulent use of identity can be properly investigated in the future.

2. Marketing communications

If requested, your personal information may be used for supplying brochures, delivering email newsletters or other marketing communications. You may opt out of these communications at any time. All email communication from us will provide an ‘unsubscribe’ link which will stop all further marketing communications, or you can contact us using the email address:

3. To improve our website design and understand our customers

We may use the information we collect from you together with data from our website to analyse how our customers use our website and how they purchase products online. This helps us improve the website experience and make it more relevant to our customers’ needs.

4. To contact you for feedback

We seek to continually improve our products and service, and we may contact you to request feedback on your experience of Shaws of Darwen.

5. To respond to queries

To respond to your queries, including questions posted on our social networking sites.

Where is your personal information stored?

We keep the personal information we collect about you in secure environments. Your personal information is protected from unauthorised access, disclosure, use, alteration or destruction by any organisation or individuals. We take all reasonably necessary steps to ensure that the data is kept private and held securely.

No longer wish to be contacted for marketing purposes?

If you do not wish to be contacted by Shaws of Darwen, you can unsubscribe from our marketing communications by following the unsubscribe link provided in marketing emails you receive from us, or by emailing us at: or by writing to us at: Shaws of Darwen, Waterside, Darwen, Lancashire, BB3 3NX.

Need to update your records?

If you find that the personal information we have about you is inaccurate or needs updating (for instance, you may have changed your name, address etc.) then please contact us so that we can correct it. To do this, please write to us at: Shaws of Darwen, Waterside, Darwen, Lancashire, BB3 3NX.

Access to your information

You have a right to know what information we hold about you. We will provide you with that information free of charge within 40 days of receiving the request. To obtain this information please write to us at: Shaws of Darwen, Waterside, Darwen, Lancashire, BB3 3NX.